Case Studies
Industry Solutions
Future-Ready & NDIS Compliant
A growing disability and aged care provider operating across multiple sites partnered with Elevrae to prepare for NDIS registration and strengthen overall operations.
With $3–5M turnover, 60+ staff, and 150 clients (including accommodation services), rapid growth had created system gaps, limited governance, rising admin costs, and reduced audit confidence—putting long-term sustainability at risk.
- Limited visibility across compliance obligations.
- Disconnected software systems & manual reporting processes.
- High administrative overheads (above Productivity Commission’s expectations).
- Outdated or misaligned policies and procedures.
- No formal enterprise risk management and register.
- Limited Board reporting structure.
- Audit preparation reliant on reactive document gathering.
“Elevrae has transformed the way we operate. We can finally focus on service delivery, knowing the back-end runs like clockwork.”
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Streamlined NDIS Readiness & Support
Elevrae conducted a comprehensive review including:
• NDIS Practice Standards gap analysis.
• Policy and procedure audit.
• Workforce compliance review.
• Incident management assessment.
• Financial and cost structure analysis.
• Systems mapping.
• Governance and reporting framework review.
Outcome: A prioritised NDIS Readiness Roadmap, Compliance Gap Register, and 12‑month Operational Transformation Plan toward a NDIS registration readiness.
Following the diagnostic phase, Elevrae implemented:
- Workflow redesign for onboarding, rostering, and claims.
- Consolidation of five software platforms into two integrated systems (a CRM-Client relationship Management System and an HRMS – Human Resource Management system).
- Automation of compliance tracking and reporting particularly for incident management.
- Restructuring of administrative functions.
- Clear role accountability frameworks.
Results: Administrative overheads were reduced.
- Reduction in software subscription costs allowing reallocated toward new systems.
- Streamlined billing and stronger financial sustainability.
- Improved staff’s role clarity and reduced duplication.
Overall, cost savings were reallocated toward frontline workforce capability and service quality improvement.
Elevrae implemented an integrated governance and compliance framework including:
• Enterprise risk register compliant with NDIS obligations.
• Board reporting dashboards.
• Delegations of authority framework.
• Incident management and escalation system.
• Automated training and credential tracking.
• Centralised document control system.
The organisation transitioned from reactive audit preparation to live compliance monitoring.
Outcomes
Within 6–9 months, the organisation achieved:
• On-track for an initial NDIS audit with minimal corrective actions.
• Reduction in overheads.
• Future reduction in audit preparation time and costs.
• Increased leadership visibility across compliance and financial performance.
• Stronger governance maturity and Board confidence.
• Improved operational efficiency across service delivery.
Elevrae suggested several services which are being trialed and implemented as follows:
- HR Managed Services to support the company HR officer meaning that recruitment and training can be continuous with full business continuity.
- Admin Managed Services to provide additional support to the Back-of-office team when things get busy and to address some of the compliance elements which are still to be streamlined.
- Marketing Managed Services to directly improve brand awareness, client engagement and client acquisition.
Those services are being delivered by a full team guaranteeing business continuity and for a lower cost than a full time officer (SCHAD award).
Increased Staff Retention
Direct Reduction in Overheads
Improved Clients’ Experience
Enhanced Efficiency
Optimised processes across all support services.
Projected Outcomes & Milestones
What Success Looks Like
Achieve break-even within a year while improving efficiency, reducing costs, and strengthening overall operations.
Impact
Streamlined Operations for Sustainable Growth
The organisation moved from fragmented systems and reactive compliance to a structured, integrated operational model aligned with regulatory requirements and sustainable growth.
By strengthening governance, streamlining workflows and building fit-for-purpose systems, leadership regained control, reduced risk exposure and positioned the organisation for long-term scalability.
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