NDIS & Aged Care
Solutions built by service providers for service providers - Designed specifically for the regulatory, workforce and funding realities of the NDIS & Aged Care sectors.
Industry Solutions
Future-Ready & NDIS Compliant
A growing disability and aged care provider operating across multiple sites partnered with Elevrae to prepare for NDIS registration and strengthen overall operations.
With $3–5M turnover, 60+ staff, and 150 clients (including accommodation services), rapid growth had created system gaps, limited governance, rising admin costs, and reduced audit confidence—putting long-term sustainability at risk.
- Limited visibility across compliance obligations.
- Disconnected software systems & manual reporting processes.
- High administrative overheads (above Productivity Commission's expectations).
- Outdated or misaligned policies and procedures.
- No formal enterprise risk management and register.
- Limited Board reporting structure.
- Audit preparation reliant on reactive document gathering.
“Elevrae has transformed the way we operate. We can finally focus on service delivery, knowing the back-end runs like clockwork.”
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Streamlined NDIS Readiness & Support
Elevrae conducted a comprehensive review including:
• NDIS Practice Standards gap analysis.
• Policy and procedure audit.
• Workforce compliance review.
• Incident management assessment.
• Financial and cost structure analysis.
• Systems mapping.
• Governance and reporting framework review.
Outcome: A prioritised NDIS Readiness Roadmap, Compliance Gap Register, and 12‑month Operational Transformation Plan toward a NDIS registration readiness.
Following the diagnostic phase, Elevrae implemented:
- Workflow redesign for onboarding, rostering, and claims.
- Consolidation of five software platforms into two integrated systems (a CRM-Client relationship Management System and an HRMS – Human Resource Management system).
- Automation of compliance tracking and reporting particularly for incident management.
- Restructuring of administrative functions.
- Clear role accountability frameworks.
Results: Administrative overheads were reduced.
- Reduction in software subscription costs allowing reallocated toward new systems.
- Streamlined billing and stronger financial sustainability.
- Improved staff's role clarity and reduced duplication.
Overall, cost savings were reallocated toward frontline workforce capability and service quality improvement.
Elevrae implemented an integrated governance and compliance framework including:
• Enterprise risk register compliant with NDIS obligations.
• Board reporting dashboards.
• Delegations of authority framework.
• Incident management and escalation system.
• Automated training and credential tracking.
• Centralised document control system.
The organisation transitioned from reactive audit preparation to live compliance monitoring.
Outcomes
Within 6–9 months, the organisation achieved:
• On-track for an initial NDIS audit with minimal corrective actions.
• Reduction in overheads.
• Future reduction in audit preparation time and costs.
• Increased leadership visibility across compliance and financial performance.
• Stronger governance maturity and Board confidence.
• Improved operational efficiency across service delivery.
Elevrae suggested several services which are being trialed and implemented as follows:
- HR Managed Services to support the company HR officer meaning that recruitment and training can be continuous with full business continuity.
- Admin Managed Services to provide additional support to the Back-of-office team when things get busy and to address some of the compliance elements which are still to be streamlined.
- Marketing Managed Services to directly improve brand awareness, client engagement and client acquisition.
Those services are being delivered by a full team guaranteeing business continuity and for a lower cost than a full time officer (SCHAD award).
Increased Staff Retention
Motivated team with reduced turnover.
Direct Reduction in Overheads
Lower costs and streamlined operations.
Improved Clients’ Experience
Delivering better and more consistent care.
Enhanced Efficiency
Optimised processes across all support services.
Projected Outcomes & Milestones
What Success Looks Like
Achieve break-even within a year while improving efficiency, reducing costs, and strengthening overall operations.
Impact
Streamlined Operations for Sustainable Growth
The organisation moved from fragmented systems and reactive compliance to a structured, integrated operational model aligned with regulatory requirements and sustainable growth.
By strengthening governance, streamlining workflows and building fit-for-purpose systems, leadership regained control, reduced risk exposure and positioned the organisation for long-term scalability.
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