Privacy Policy
1. Our Commitment to Privacy
Elevrae respects and protects the privacy of individuals we interact with, including clients, partners, employees, contractors and visitors to our website.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store and disclose personal information.
2. What is Personal Information
“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.
“Sensitive information” is defined under the Privacy Act and may include information such as health information, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation or criminal record.
Elevrae will only collect sensitive information with consent or where permitted or required by law.
3. What Information We Collect (APP 3)
We only collect personal information that is reasonably necessary to provide our services or operate our business.
This may include:
- Name and contact details (email address, phone number).
- Business details such as role, organisation or industry.
- Information provided when contacting us or using our services.
- Information provided through forms, emails, meetings or consultations.
- Technical information such as IP address, browser type or website usage data.
We generally collect this information directly from you. In some circumstances, we may collect information from third parties where it is reasonably necessary for our business activities.
4. Notification of Collection of Personal Information (APP 5)
At or before the time we collect personal information, or as soon as practicable afterwards, we take reasonable steps to notify individuals about:
- the purpose for which the information is being collected.
- how the information may be used or disclosed.
- how individuals may access or correct their information.
- how to make a privacy complaint.
- whether the information may be disclosed to overseas recipients.
This information may be provided through this Privacy Policy, website notices, engagement documents or other communications.
5. How We Use Personal Information (APP 6)
We use personal information for purposes related to our business activities, including to:
- provide consulting and managed services.
- communicate with clients and respond to enquiries.
- manage relationships with clients, contractors and partners.
- improve our services and website experience.
- meet legal, regulatory and professional obligations.
We will not use personal information for purposes unrelated to the purpose for which it was collected unless permitted under the Privacy Act.
6. Disclosure of Personal Information (APP 6)
We may disclose personal information where necessary to:
- contractors, service providers or advisers supporting our operations.
- professional advisers such as lawyers, accountants or insurers.
- government authorities or regulators where required by law.
We do not sell personal information to third parties.
7. Overseas Disclosure (APP 8)
Some service providers used by Elevrae, such as cloud or technology providers, may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that those providers handle personal information in a manner consistent with Australian privacy obligations.
8. Data Security (APP 11)
Elevrae takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include:
- secure digital systems and restricted access controls.
- administrative and organisational safeguards.
- secure storage and data management practices.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
9. Access and Correction (APP 12 & APP 13)
You may request access to personal information we hold about you.
You may also request corrections if the information is inaccurate, incomplete, outdated or misleading.
Requests can be made using the contact details below and we will respond within a reasonable timeframe.
10. Website and Cookies (APP 1 & APP 5)
When you visit our website, certain information may be collected automatically such as:
- browser type.
- operating system.
- referring website.
- pages visited.
This information is used to improve website functionality and user experience.
Our website may use cookies to analyse traffic and improve website performance. You may adjust your browser settings to refuse cookies, although this may affect website functionality.
Our website may contain links to third-party websites. Elevrae is not responsible for the privacy practices of those websites.
11. Use of Third-Party Technology and Service Platforms
Elevrae may use trusted third-party technology platforms to support the delivery of our services and the operation of our business. These platforms may include systems for:
- customer relationship management (CRM).
- marketing and communication tools.
- website analytics.
- cloud storage and business operations.
- workflow automation and reporting.
These service providers may store or process personal information on secure servers located in Australia or overseas.
Where Elevrae engages third-party providers to process personal information on our behalf, we take reasonable steps to ensure that those providers handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Elevrae does not permit third-party service providers to use personal information for their own purposes.
12. Complaints (APP 1)
If you believe your privacy has been breached, you may contact us using the details below.
We will investigate the matter and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au
13. Changes to This Policy
Elevrae may update this Privacy Policy from time to time. The most current version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or how we manage personal information, please contact Elevrae:
Email: info@elevrae.com.au
Website: www.elevrae.com.au